Monday, August 17, 2009

Acer Aspire locks up randomly - updating drivers may fix problem

I've been having problems with Windows Vista lately on my ACER Aspire desktop computer - random system lockup that requires a power down and reboot. After researching possible causes and using Microsoft's diagnostic memory test (Control Panel - Administrative Tools) I decided to make sure I had all the latest drivers. Acer's support website ( http://www.acer.ca/acer/service.do ) had updated drivers for the NVidia display adapter as well as new audio and LAN drivers. Installing these updates seems to have fixed the problem as well as sped up overall performance of my system.

I suspect the display driver was the cause of the lockups, but in any case it is worthwhile to check that you have the latest drivers if you're experiencing any mysterious crashes or slow performance. With all the Microsoft updates to Vista, a driver that was compatible a year ago may no longer work properly.

Also, for ACER notebook users, Acer America Corporation in cooperation with the U.S. Consumer Product Safety Commission, is voluntarily offering free replacement of certain lithium-ion battery packs containing cells made by Sony Energy Devices Corporation and used in certain Acer notebook computers. As announced previously by the U.S. Consumer Product Safety Commission, there have been 16 reports of notebook batteries overheating. These reports were associated with earlier recalls by other notebook computer manufacturers of batteries containing these Sony cells. These previous reports involved only minor property damage and two minor burns. None of these reports involved batteries in Acer notebook computers.

We encourage you to check to see if your Acer notebook may have one of these battery packs and, if it does, Acer will replace your battery pack for a new one at no cost to you.

The following Acer notebook computer models sold in the United States and Canada may have battery packs affected by this replacement program:

TravelMate™ Series Beginning with: 242x, 320x, 321x, 330x, 422x, 467x, 561x, C20x.

Aspire™ Series Beginning with: 556x, 560x, 567x, 930x, 941x, and 980x.

The battery packs included in this program were sold in the United States and Canada through authorized distributors as part of the identified TravelMate™ and Aspire™ notebook computers. In addition, these battery packs may have also been provided in response to service calls. The affected battery packs were shipped to distributors beginning in May 2004 and may have been sold at retail through November 2006.

tags: acer aspire t180 desktop, locks up, random crashes, drivers, download , battery overheating, free replacement, warranty

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